Refund & Cancellation
This policy explains the general approach to booking advances, cancellations, rescheduling and refunds.
1. Booking Advance
A 30% advance amount is required to confirm a booking. The advance amount is non-refundable, subject to applicable law and any written exception agreed by Kalpa Fusion.
2. Cancellation by the Client
If a client cancels a confirmed booking, the advance is generally not refundable because the date, team availability and preparation may already have been reserved for that project.
Any amount paid beyond the advance, if applicable, will be handled according to the written quotation, agreement and work already completed or committed.
3. Rescheduling
Requests to change the event or project date are subject to team availability and any additional costs caused by the change. A rescheduled date is not considered confirmed until accepted by Kalpa Fusion in writing.
4. If Kalpa Fusion Cannot Deliver
If Kalpa Fusion must cancel and cannot provide an agreed reasonable alternative, amounts paid for the undelivered portion will be handled fairly in accordance with the written agreement and applicable law.
5. Third-Party / External Costs
Payments already committed to third-party vendors, travel, accommodation, rentals, permits or other external costs may be non-recoverable and may affect any refund calculation where applicable.
6. Travel, Food & Accommodation
Travel, food and accommodation are to be provided by the client and are not included in the package unless specifically agreed otherwise in writing.
Cancellation or rescheduling request
Please contact us as early as possible and include your name, event/project date and booking details.